How can you profit from an Integral Quality Management System?

The Integral Quality Management System contains an action oriented and a result measuring part. From 1 to 5 we will go through all the action steps you need to take as a responsible business owner. From 6 to 9 you are going to measure your results in many different aspects. Keep developing both aspects and your success is certain. And it is fun. In fact make sure it is fun.

1. Duties of a leader. Try to obtain customers, partners and representatives of the company. Besides that, motivate and support your co-workers and acknowledge their performances. Promote ethics and inner work values which are helpful for originating an organization-culture.

2. Business strategy and politics. Business politics and strategy are based on information from accomplishment-measurement, market-research, as well as the educational-oriented and creative activities. Keep an eye on the development-trends of the market including the activities of the competition and take your prospective costumers into account.

3. Employees. The knowledge and the competences of the employees are determined, developed and upheld. Employees are involved and are empowered to independent action. It is very positive to involve co-workers also in the development of the personnel-politics, strategies and plans.

4. Association. Buildings, facilities and material are managed properly. You also manage Information, knowledge and technologies. Quickly find ways to guarantee the cultural compatibility and the knowledge-substitution with partner-organizations.

5. Business processes. A business-process is a series of work-steps or activities in order to produce a result. This consequence recurs regularly. A business-process can consist of several part-processes, it can be even part of a paramount process and protrudes in a row mostly - and after-camped business-processes. Business-processes often pass over departments and business-borders and belong to the procedure-organization of a business.

6. Specific results concerning the customer. This is concerned about internal measuring-results, that the business uses, in order to oversee its performance. Metrics concerning your products and services could be: - Quality; - Net value added; - Reliability; - Innovations in the design; - Delivery; - Environment-profile.

7. Specific results concerning your staff. This is about internal measuring results, that the business uses, in order to oversee the performance of the staff - to analyze, to plan and to improve and, in order to predict, how the staff perceives this performance. Here you can measure factors of motivation like: - Possibilities, to learn and to reach something; - and Acknowledgment.

8. Society specific results. With these measuring results, it is about how the company perceives (on the basis of surveys, reports, public events, representatives of the public, government-authorities) the business. Measure your coverage in the press; - Certification;- Product-admissions.

9. Results concerning your key performances. What does the business reach with reference to its planned performances? Finances: - Cash flow; - Balance-positions; - Deduction; - Maintenance costs; - Personal capital-yield; - Total-capital-yield; - Net profit; - Budget-observance.

Summary: Start with that which appeals to you first. Make sure to eventually move through all steps.

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