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Helen Wilkie's Articles

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  • Lively Listening: Nine Simple Rules
    Listening is underrated and underused, but it is one of the most important communication skills. Good listeners are valued by those with whom they interact. These nine simple steps will help you become an effective listener.
  • Employee Morale, Employee Retention and Common Civility
    Employee retention is an ongoing challenge in today's workplace. Employee reward programs are an integral part of the solution, but the root cause of morale problems can easily be addressed with no financial outlay at all.
  • Include Team Members In Setting Goals for the Year
    New Year is traditionally the time for great plans and schemes to be hatched by those at the top of organizations and teams. But implementation is often doomed from the start, because all the team members were not included in creating the plans. If you include team members in setting goals for the year, you'll have a much better chance of success.
  • Leadership and Communication: the Broken Connection
    Leadership and communication are supposed to go together, and communication skills are often cited as a top requisite for leaders. But when it comes to communicating organizational strategy to those who must implement it, the connection is not often made. It's not surprising, therefore, that plans often die at the implementation stage.
  • Presentation Handouts: Three Ways They Can Kill Your Presentation
    Conventional wisdom says you hand out materials at the beginning of your presentation, or even have them distributed before the audience arrives. There are, however, three inherent problems with this method. This article explains the drawbacks and offers a better alternative.
  • How to Deal with Difficult People: Egos at Work
    How to deal with difficult people is a challenge for many in the workplace, and a common complaint is about the perceived "ego problems" of co-workers. In this article, Helen Wilkie explains that the best way to tackle the situation is to look for the behavior that is causing the problem and deal with that.
  • Increase the Value of your Written Report with an Executive Summary
    The executive summary is an excellent report writing tool that is underused and often misused. This article explains the three essential components of an executive summary and how to write them.
  • Business Networking: Three Tips to Make it Easier and More Successful
    Career networking is important, but it can be intimidating. Walking into a room full of strangers can be a challenge, but these five tips will help make it easier and more successful.
  • Holding Effective Meetings: nine simple rules
    Business meetings are a fact of life, but too many of them are conducted inefficiently and simply waste everyone's time. This article provides nine simple rules for holding effective meetings.
  • If you want good answers, ask good questions
    Asking questions is a great way to get the information you want or need, but not if you ask the wrong questions. This article illustrates how to ask good questions to get good answers.
  • Briefing Notes Keep Everyone "In The Loop"
    Keeping senior management informed on various projects and other business activities can be a challenge, because their time is at a premium. Briefing notes are the answer. This article provides an overview of the structure of a briefing note and how to write one.
  • Presenting Ideas Effectively: Speak To The Audience's Interests
    Presenting your ideas persuasively takes a bit of work. The first thing you must do is figure out how to frame the problem, and your solution, in terms that are clearly in the interests of the people you are trying to persuade. This article will help you decide on your best approach.
  • Take Responsibility for Your Own Communication and Take Back Your Power
    Taking responsibility for your own part of communication at work can actually empower you. This article give you specific ideas for reclaiming your power at work through more responsible communication.
  • In Communicating At Work: Keep It Simple
    Whether we're talking about sales conversations, meetings, e-mails or other written messages, presentations or reports, if we want to improve communication at work, we need to learn to keep it simple.
  • Benchmarks In Presentations: Is This Good, Bad or Indifferent?
    Benchmarks in presentations are essential tools to help your audience understand the impact of information. They help people decide whether a stated fact is good, bad or indifferent.
  • Business Meetings: Who to Invite
    A major reason business meetings fail is that the wrong people are in attendance. Here are some questions to ask yourself in deciding who to invite to your business meeting.
  • How to Write a Business Letter: the Eight Component Parts
    A well constructed business letter has eight component parts. Here they are.
  • Presentation Skills: your secret career weapon
    Helen Wilkie says if you want to showcase your professional competence, you must have great presentation skills. According to Wilkie, if you present well, people think you do everything well!
  • Praise Individuals As Well As Groups
    Praising a group for its contribution is a positive thing, but it can be even more valuable to praise the individual group members.
  • Don't ask for feedback if you don't want it
    Making a final decision is a managerial function. Asking for feedback or input on that decision is optional. But if you don't really want feedback, don't send false messages by asking for it. That can sow the seeds of resentment on your team.
  • Business Writing Skills: why yours matter
    Business writing skills are important for everyone in the workplace, particularly for managers. Poor writing skills affect both current job performance and future job prospects, so it's important to sharpen this essential business skill.
  • Constructive Criticism Can Be More Valuable than Praise
    We all know people like to be praised. But constructive criticism is also valued because it helps someone improve --- which can actually make it even more welcome than praise.
  • Avoid e-mail overload and still keep everyone informed
    Trying to keep everyone informed and up to date by sending a blizzard of e-mail doesn't work, and just increases people's stress levels. Here's a better way.
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